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General

1. Who must I contact in case I want to present a complaint?

In the Contact section the necessary information must be entered in addition to a written explanation of the complaint situation. Once this information has been received a response will be delivered to you offering a solution and a compensation to the situation.

2. What are the payment policies at Unilexis?

In order to perform the translation and interpretation services, Unilexis requires a 50 % advance payment and the complete payment upon delivery of the translation or the conclusion of the interpretation service. The training and outsourcing services must be paid in partial payments.

3. How can I be sure that my information will remain confidential?

Both the personnel at Unilexis and the professional who participate with us are bound by a confidentiality agreement that assure the nondisclosure of our clients' information.

4. What are the office hours?

Monday through Friday from 9 a.m. to 7 p.m. and Saturdays from 9 a.m. to 2 p.m. You may contact us at other hours through our voice mail.

5. What is the form of payment?

We accept payment in cash, deposit, electronic transfer, certified check or paypal.

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